CDN Support Engineer I

Job description:

- Help customers troubleshoot technical issues through Zendesk and Discord, providing clear explanations and effective solutions

- Investigate delivery and performance issues involving caching, HTTP behavior, SSL/TLS, DNS configuration, and origin connectivity

- Diagnose application-layer networking problems affecting website delivery and performance

- Use tools like curl, traceroute, MTR, dig, and logs to analyze request flows and isolate production issues

- Monitor network health and spot delivery problems before they escalate

- Collaborate with our Engineering and Product teams when bugs or platform issues arise

- Contribute improvements to internal troubleshooting guides and customer documentation

- Share insights from customer interactions to help improve our platform and tooling

- Continue developing your expertise in CDN architecture, caching systems, edge networking, and internet infrastructure

Requirements:

- 3+ years of experience supporting developer-facing infrastructure such as hosting platforms, networking services, cloud environments, or video delivery systems

- A solid understanding of core internet technologies, including DNS, HTTP/HTTPS, headers, TLS/SSL, and caching

- Hands-on experience troubleshooting production issues affecting live customer traffic

- Confidence using diagnostic tools such as curl, dig, traceroute, or MTR

- The ability to investigate technical problems methodically to identify root causes

- Clear written communication and the ability to explain technical topics to developers in fluent English

- A calm and structured approach when working on issues in production environments

- Confidence working through problems that don’t always have an obvious answer

- Genuine curiosity about how internet infrastructure works and a desire to keep learning

- You’ve used bunny.net before

- Great Spanish language skills

- Experience supporting high-traffic websites, APIs, or streaming workloads

- You’re genuinely curious about how the internet works and love digging into the details

- You’ve worked in a startup environment and are comfortable moving fast, wearing multiple hats, and figuring things out as you go

We offer:

- All roles at bunny.net are fully remote. Work from wherever you hop best.

- Life at bunny.net comes with benefits that make work (and life) better.

- Remote-first by design - No offices, no commute, just the freedom to work anywhere. Miss the office? We’ll give you a 3-night voucher for visiting our headquarters.

- Performance-based bonuses - Great work pays off, and we reward impact annually.

- Medical, dental, and vision insurance - Coverage worldwide.

- Paid time off - Love the slopes or the sea? Enjoy them with 25 vacation days, plus an extra loyalty day each year, capped at 5 years (30 days total), on top of your local public holidays.

- Meeting-free Thursdays - We keep Thursdays meeting free internally so you can focus on deep work without interruptions.

- Home office budget - We believe everyone is more efficient working in a comfortable office, and we're happy to help you set it up with an annual budget of €500.